Take notes on the consultation
Sam transcribes the conversation at the chair when you start the recording and files a structured note in the client history.
Help · Sam
Sam, the assistant that prepares and never decides.
Sam is the AI co-pilot in Saloncare. Sam reads your numbers, records consultations and proposes levers; the decision always stays with you and your team. This page explains what Sam delivers, where the limits are and how your data is protected along the way.
The basis
What Sam is
An assistant that carries everything around the work, so you can stay at the chair.
Sam is not a second programme you have to open, it is a layer that runs along inside Saloncare. Sam listens during the consultation when you start it, summarises what was discussed and files the note cleanly in the client history. Sam reads the numbers from the cockpit and answers questions about them in plain language, without you having to build a spreadsheet.
The attitude behind it is deliberately restrained: Sam prepares, Sam suggests, Sam reminds. Sam does not rebook on its own, sends nothing without your approval and makes no professional judgement about hair or skin over your head. You keep your hand on the wheel; Sam passes you the information at the right moment.
Capabilities
What Sam can do
Read hair and scalp
From a photo Sam derives a first assessment, as a suggestion for your consultation, not as a diagnosis.
Propose a formula
Sam proposes colour formulas from the history and states the risk warnings; the approval is yours.
Create a home care plan
From the treatment Sam forms a care plan in your client's language, printable at the till.
Explain the numbers
Ask Sam about revenue per chair, utilisation or shrinkage; the answer comes in one sentence, with its source.
Flag the levers
Sam spots follow-up opportunities, such as reorders that are due or clients who have not been in for a long time, and reports them calmly.
Voice control
How “Hey Sam” works
On the tablet at the chair and in Saloncare Pro you start Sam with the wake phrase “Hey Sam”, followed by your question or your instruction. The microphone is active only while you are speaking or recording a consultation; after that it switches off. A small marker shows at all times whether Sam is listening.
Voice commands are meant as short, natural sentences. You do not have to learn commands by heart; phrase it as you would to a colleague.
- “Hey Sam, summarise the conversation” files a note in the history.
- “Hey Sam, what was the revenue at chair three this week” reads out the figure and names the source.
- “Hey Sam, which clients have not been in for three months” builds a list to follow up.
- “Hey Sam, propose a formula for the last colour” pulls up the stored formula and adjusts it.
- “Hey Sam, print the care plan” prepares the printout at the till, for your approval.
Data protection
Sam and your data
Trust is the precondition, not the extra.
Recordings only happen when you start them, and the microphone is not permanently open. Your client is informed before a recording; the digital consultation form and the satisfaction question record the consent. Transcripts and notes are stored encrypted and belong to your salon, not to us.
Your data sits on servers in Germany and is processed under the GDPR. Sam uses your salon's content to help you in the salon; your client data is not used to train anyone else's models. You can view, correct and delete notes, and you keep sovereignty over the export.
- The microphone is active only during a recording or a voice command, with a visible marker.
- Your client's consent is documented in the digital consultation form.
- Storage is encrypted, the servers are in Germany, processing is under the GDPR.
- Your client data is not used to train anyone else's models.
- Notes can be viewed, corrected, deleted and exported at any time.
Limits
What Sam does not do
Sam is an assistant, not a replacement for your judgement. The professional responsibility at the chair stays with the stylist. Today Sam works with your till and your calendar; both remain your existing system, which Saloncare connects to. Where Sam is unsure, Sam says so instead of guessing.
- Sam makes no medical diagnosis; photo assessments support your consultation.
- Sam does not rebook on its own and sends nothing without your approval.
- Today Sam works with your till and your calendar, through your system.
- Sam does not decide on staff, prices or formulas; Sam prepares the decision.
- Where it is unsure, Sam marks the suggestion as a suggestion, with no false confidence.
In numbers
Sam at a glance
Read these values as examples; your salon shapes how much Sam takes on.
24/7phone and WhatsApp assistance, including outside opening hours
DEservers and processing under German law
0decisions Sam makes without your approval
Questions
Frequently asked questions.
Do I have to learn commands by heart to use Sam?
No. You speak to Sam as you would to a colleague, in short, natural sentences. “Hey Sam” starts the input, after which you phrase it freely. There is no fixed command language.
Does Sam listen all the time?
No. The microphone is active only while you are recording a consultation or giving a voice command. A visible marker shows whether Sam is listening; after that it switches off.
Is the client told when Sam takes notes?
Yes. Your client is informed before a recording, and the consent is recorded in the digital consultation form. Without consent there is no recording.
Can Sam rebook appointments or send messages on its own?
No. Sam prepares and suggests, for instance a rebooking or a reminder, but only sends or books after your approval.
Does Sam make a diagnosis from the photo?
No. The photo assessment of hair and scalp is a suggestion for your consultation, not a medical diagnosis. The professional judgement stays with the stylist.
Is my client data used to train AI?
Your client data is not used to train anyone else's models. Sam uses your salon's content to help you in the salon; the data stays your property, encrypted and on servers in Germany.
What happens when Sam does not know something?
Then Sam says so instead of guessing. Uncertain suggestions are marked as suggestions, and Sam names the source so you can check the answer yourself.
Does Sam work outside opening hours?
Yes. The phone and WhatsApp assistant takes requests around the clock, such as appointment enquiries, and puts them ready for your team to confirm. Nothing becomes binding until your salon approves it.
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