Intelligent appointment proposal
From the treatment and the history, Sam works out the right interval and proposes a concrete date that fits your client's rhythm.
Solution · Rebookings
The next appointment is set before your client leaves
Most rebookings are not lost to dissatisfaction, they are lost because nobody asks at the right moment. Saloncare® puts exactly that question into the flow of the day.
The problem
A good appointment too often ends in nothing
The work is done, the client is happy, the next appointment stays open. Six weeks later the recommendation is forgotten, and she may book somewhere else.
The gap opens in the handover from the treatment to the till, when the salon is under pressure and the question about the next appointment slips through. Every question that is not asked leaves a whole return visit open.
Worked example
What a single additional return visit carries
Put in your own figures and see what additional return visits would mean for your salon.
The strength of the rebooking is that it does not have to win a new client. The relationship already exists, the trust is there, the next occasion is foreseeable. Saloncare® turns that foreseeable occasion into a fixed entry in the calendar instead of leaving it to chance.
How it works
Three steps, one continuous thread
- At the chair. Right after the treatment, when your client is happiest, Sam proposes the right interval and a concrete date. She sees two or three possible slots and books in seconds, before she even stands up. The booking runs through the connection to your existing till and calendar, which stay in charge.
- In the app. Later your client can check, move or confirm her appointment herself. The app shows the next step, the matching home care and, if she wants it, a subscription for the recommended product.
- In the background. If an appointment stays open, Saloncare® gets in touch at the right time through the channel your client prefers. Friendly, once, with a direct booking link, not as a series of reminders.
In detail
What holds the thread
Reminder with a booking link
If the rebooking is still open, Saloncare® gets in touch at the right time by WhatsApp, email or SMS, one click from booking.
The matching recommendation
Home care belongs to the treatment. The recommendation lives on in the app and leads gently to the next occasion in the salon.
Memory across every chair
The salon memory knows every client, even at the seventh stylist. The next appointment is prepared with the same knowledge as the last.
Product subscription as a bridge
The product that suits the treatment arrives at home regularly on subscription. Every delivery is a quiet reason to come back.
Visible return rate
In the cockpit you see how many rebookings are made at the chair and how the return rate of your salon develops.
Questions
Frequently asked questions.
Does Saloncare® replace our calendar?
Not today, but we are working on it. Today Saloncare® lays itself over your till and your calendar; the goal is one system instead of many, one subscription for the whole salon. Your existing booking and point of sale system stays in charge; Saloncare® adds appointment proposals, reminders and the app for your clients.
How does Sam know which interval fits?
Sam reads from the documented treatment and the client's history when the next visit makes sense. A root colour follows a different rhythm from a men's cut. You can set the proposed intervals per service yourself and adjust them at any time.
Do the reminders feel intrusive to a client?
Saloncare® reminds once, at a suitable time, through the channel your client chose. As soon as she books or cancels, the reminder ends. Every client can control her channels and their frequency in the app.
Does it still work if a client does not want to book at the chair?
Yes. If no appointment is made at the chair, the occasion stays in the system. Saloncare® gets in touch at the calculated moment with a direct booking link, so your client can book calmly and on her own.
Can my stylists see which rebookings are open?
Yes. In Saloncare® Pro every stylist sees which of her clients have no next appointment yet and can raise it at the chair before they leave. In the cockpit you, as the owner, see the return rate across every chair.
How quickly will we notice an effect?
The first effect shows the same day, because rebookings are made at the chair. The effect on the return rate becomes visible in the cockpit over a few weeks. Concrete numbers depend on your salon; the example figures quoted are model assumptions.
What happens to the product subscription if a client pauses?
Your client can pause or end the product subscription in the app at any time. It is meant as a voluntary bridge, not as a tie; control lies entirely with the end client.
Do my clients need the app for this to work?
No. The appointment proposal at the chair and the reminder by message work without the app. The app deepens the relationship but is not a requirement; booking and reminders also reach clients without it.
The world's best salons run on Saloncare®.
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