Help centre
Answers, without the hold music.
From setup to billing. Search the common questions, or pick a topic. If you cannot find something, a person is one message away.
Topics
Choose your area.
Setup
From the first sign-in to a salon that is ready to go, step by step.
Connecting
Connect your till and calendar without disrupting the day.
Frequently asked questions
Quickly answered.
Setup
How long does setup take?
Most salons are ready to go in under a week. Setting up with Sam guides you step by step; if you like, we will accompany you personally.
Do I have to change my point of sale?
Not today: Saloncare lays itself over your existing system, so you start without switching. Not every till and calendar works equally well with us, which is best clarified in a conversation. Our goal is for Saloncare to become your one system one day, one subscription instead of many programmes; we are working on it.
Connecting
Which systems does Saloncare connect to?
A range of point of sale and booking systems. What is still missing we build as needed; talk to us.
What if I work with pen and paper today?
Saloncare fits then too. We set you up with a clean start, without you having to change everything at once.
Sam and data
What can Sam, the assistant, do?
Sam is above all the assistant in the consultation: it listens, gives the stylist the right treatment guidance for a perfect result and suggests the right home care from the facts. It coordinates appointments, and your guests can arrange one through Sam as well, and alongside that it answers questions about your numbers. A person always decides.
Where is my data held?
On servers in Germany, encrypted and under the GDPR. You keep sovereignty over your data.
Billing
Is there a minimum term?
Yes, the first year; after that the contract can be cancelled monthly. No hidden fees, you always know what you pay.
Can I change plans?
At any time. Your salon grows, your plan grows with it.
Nothing found. Write to us through the contact form and we will help personally.
Still have a question?
The world's best salons run on Saloncare®.